FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How to order?


1. Choose your favorite bouquet, or you can custom your own according to your budget and preference (by chat with us or contact to our whatsapp +62821 2588 2018) 2. After you choose your favorite bouquet, click add to cart then continue to checkout 3. Fill your information 4. You must book your order through website at least 1 week before the delivery date to ensure your availability 5. You will get book confirmation through email 6. Payment made to BCA undername Sherly Liyo #4974300593 , please put your booking number as message 7. Please make payment confirmation , send the picture to our whatsapp number or by email to drfleurs2018@gmail.com 8. Sit back and relax , we will ship your order on the date




Do you offer order less than 1 week?


Yes. We offer order maximum D-1 (payment must be made before 1pm D-1). But,for order less than 1 week, before book an order, please chat us via our website or contact us through whatsapp / email to ensure your flower's availability




Do all the flowers in the website available?


We can ensure the availability for the flower if you booked the order at least 1 week before the delivery date.




How if I cancel my order after I made a payment?


Yes, you can cancel your order after payment made, we do refund your money for 30% (term and condition : please informed your cancelation at least 18hours before delivery time) :)




Can I change my flower's color after payment made?


Unfortunately, you can not change your flower's color after payment made. So, ensure your order before you made your payment :)




What is included in the price? Any delivery charge?


We offer delivery charge to all area Jakarta/Tangerang




Still need more question?


If you need further assistance, you can contact our Customer Care team by emailing drfleurs2018@gmail.com or by texting / WA +6282125882018
9am to 8pm Monday to Friday
10am to 6pm Saturday and Sunday




What courier do you use?


We use our flower courier that has experienced in delivering flowers. For small , medium and large bouquet we use motorbike with icebox. For grand bouquet, we use car as our courier.




Can I get it delivered at a specific time, like 2 pm? Any extra charge?


Yes, you can. Our courier start delivering flowers from 8am the earliest, up to 4pm the latest. For delivery before 8am or after 4pm, extra fees will apply (ranging from Rp 25000.- to Rp 50000.- depends on the venue)




Can I see a picture of the flowers before you deliver them?


Yes, our standard operational procedures always require our teams to send the picture of the flowers before we deliver them :)




Where are you located?


Our store is located in Ruko Golden 8 Blok E no.2. Jl. Ki Hajar Dewantara, Gading Serpong. Find us on google maps/ waze "dr.fleurs"




Size Comparison Please?


Size from left to right : small - large - grand Size : small vs large Size : small vs grand Size : grand vs large




Any color guidance for flowers' colors?